Cancellation Policy
I understand that unanticipated events happen occasionally in everyone’s life and are happy to honour your business as follows.  If there are any health issues present at the time of your scheduled massage that might make massage a bad idea, including fever/cold/flu/sickness, please contact me BEFORE arriving for your massage.  

Massage Appointments

24-hour advance notice is required when cancelling a massage appointment.  This allows the opportunity for someone else to schedule an appointment. If you are unable to give me 24 hours advance notice you will be charged the full amount of your appointment. 

 

As I am a doula there may be occasions when I have to reschedule your appointment because I have been called out to support a family in labour. I will notify you as soon as practical, usually by text as it may be in the middle of the night and I will reschedule your appoitnment as soon as possible.

No-shows
Anyone who fails to show up for a scheduled massage and does not provide 24 hours cancellation notice, will be considered a “no-show” and will be charged the full amount for the missed appointment. 

Late Arrivals
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.  If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment.  Regardless of the length of the treatment actually given, you will be responsible for the “full” session. 

 

Vouchers
You may reschedule your massage ONE TIME ONLY; further rescheduling may result in forfeiting your voucher.  24 hour advance notice is required when cancelling an a voucher massage. If you are unable to provide 24 hours advance notice your voucher may be forfeited.

 

Thank you.